Here are answers to frequent questions about buying and receiving mooncat products.
What is available?
Current product listings describe shades, finishes, sets, accessories and selectable options.
When should I expect an order?
Order preparation normally takes 1–2 business days and transit after shipment is estimated at 4–6 business days. More information appears in the Shipping Policy.
Are unwanted items returnable?
We accept requests within 30 days after delivery for defective or qualifying non-defective new items. Non-defective merchandise must be new, unused and in original condition. Wait for approval before mailing; consult the Refund Policy.
Can I exchange something?
Yes, exchange requests are accepted and reviewed according to availability.
Is there a return fee?
An approved mailed return uses the free prepaid label inside the original parcel. We do not charge a restocking fee.
What happens after refund approval?
We process and initiate the return of funds to the original payment method within 10 days. Provider posting can take longer.
Where else can I get help?
Payment choices are shown at checkout. Read the Privacy Policy for information practices or reach us through Contact Us.