Use this guide to understand how a mooncat order is prepared and sent.
Timing
We usually process orders in 1–2 business days after successful payment authorization. Following dispatch, estimated shipping transit is 4–6 business days. An exact delivery date cannot be guaranteed.
Service and tracking
Shipping options and any cost appear during checkout for the destination entered. Check the address carefully. We provide carrier tracking when it is available.
When a parcel needs attention
For an overdue, lost or damaged shipment, contact moxivifih28@gmail.com. Send the order number, checkout email and any tracking reference; photographs help us assess visible damage.